How Travellers Navigate The Web To Book Hotels

How Travellers Navigate The Web To Book Hotels

02 Nov 2014 Adrian Caruso

For six years running, Google has commissioned Ipsos MediaCT to conduct a traveller study to help us recognise the role of the internet in travel decision making.

This year's study provided hospitality marketers with insights on travel behavior and attitudes, which in turn help develop appropriate digital marketing strategies.

As per usual, these is a lot of really interesting information comes out of the research.  There are a few insights in particular that caught my attention:

  • Most leisure and business travelers are undecided on a hotel when they begin planning
    Tip: Showcase your hotel’s story to stand out from the competition on all the channels shoppers are visiting as they make their way down the purchase path
  • 75% of leisure travelers switch between devices to complete planning and booking
    Tip: Optimizing your hotel’s website for smartphones and tablets isn’t a luxury, but rather a necessity
  • 54% of travelers watch online travel videos when selecting accommodation at a particular destination
    Tip: There are video options out there to meet every budget and marketing objective.  Talk to Fastrack for our many options.

Today’s travel consumer is in charge. They choose how and when they will shop for hotels. They decide what device is most convenient to conduct their research. They often prefer to solicit input from friends/family, or even strangers on social channels rather than taking the brand’s word for it. The booking decision rests squarely on their shoulders and their selection is based on how well we can engage, inspire, and inform.

4 Key Practical Takeaways

  1. People are inspired primarily by online resources, most especially through social and video sites and search results so it’s important that your hotel be represented on these sites and optimized for search engines.
  2. The research phase is a critical part of the planning stage of hotel shopping which presents an opportunity for hotel marketers: Grab travelers’ attention, and stay memorable as they go through the consideration process.
  3. Mobile is important throughout the entire shopping journey with the majority of leisure and business travelers switching between devices to complete planning and booking. Being optimized for smartphones and tablets shouldn’t be a back burner initiative any longer.
  4. More than half of hotel bookers watch online videos to make a decision regarding their accommodations. Video production isn’t as expensive as it used to be and there is an option for every budget.

Most hotel marketers will readily say that things are changing so rapidly, it’s hard to stay on top of it all. I’m always grateful to fellow industry thought leaders when they share new research and observations because it helps the hospitality community keep up with trends on how modern travelers shop, research, book and experience travel.

At Fastrack, our goal is to develop educational content that focuses on topics that matter and to illustrate how hotel marketers can use this knowledge to reach and engage more hotel shoppers with up-to-date digital storytelling techniques.

Every hotel has a story to tell and the key is curating and displaying the content into something meaningful to the shopper, so that your property is remembered, booked and shared.

About Adrian Caruso

Considered a leader in digital business growth and marketing in the lifestyle, tourism, travel and hospitality sectors, Adrian has successfully launched and grown a number of companies in the online, retail, franchise and property space over the last 20+ years. Starting Fastrack over 12 years ago Adrian now leads a team of digital marketing and branding specialists working with many Australasia leading brands.

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